Pratt Home Improvement faces labor shortage while providing quality service

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For the past two years, there has been a shortage of skilled labor at Pratt, and Eric Nystrom, owner of the Pratt Home Improvement store, has had to contend with this problem, like many businesses in Pratt.

“This is our biggest challenge that we have yet to overcome,” Nystrom said. “Finding good help and hard workers was not easy.

The PHI store, located at 114 N Main St., is a full-service flooring store that Nystrom says makes customers their top priority with expert knowledge to help people in every way they can. They make sure their customers are always happy with their experience before they leave.

“I spent three years as a city commissioner and three years as a mayor,” Nystrom said. “I know Pratt and it helps me better serve customers who come through the door.”

As to how the COVID-19 pandemic has affected his businesses, Nystrom said he and his staff had not paid attention.

“We just come to work and do our job,” he said.

This demonstration of commitment to customers by Nystrom and its employees led to success despite the difficulties of the time.

Eric Nystrom puts the upholstery back on the shelf.

“Living in a small town creates a more positive atmosphere even during the pandemic because we know our customers personally,” he said. “The pandemic hasn’t cooled the mood at all and it hasn’t hurt the business.”

Nystrom said the company’s core values ​​were what made PHI successful.

“Our motto is that the customer is number one, and you have to take care of the customer,” he said. “Our goal is simply to grow the business, and you can only do that with good customer service. ”

The ability to offer a full range of home improvement services, from design to installation, is unique to Pratt Home Improvement. This is useful for the customer and good for a flooring business.

Ginny Nystrom is sitting behind the reception.

If you’re interested in visiting, find Pratt Home Improvement at 114 N Main St., or call them at 620-672-3315 to schedule a professional consultation.


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